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Comment Selling 101: What is it and why do you need it?

Comment Selling 101: What is it and why do you need it?

Having a brand presence on social media is a requirement, not an option in today’s socially connected world. It’s valuable for advertisement, brand presentation, fan connection, and customer service. And while social media is transforming the way that people interact with brands, it is also making waves in the way people shop with those brands.…Click to read more >

Developing a Customer Experience Strategy

What is Customer Experience? What is customer experience? It’s defined as “interactions between a brand or company and its customers throughout their business relationship.” An interaction can include awareness, discovery, cultivation, advocacy, purchases,and service. In a study by Oracle, concluded that customer experience impacts the willingness of a customer to be a loyal advocate. If…Click to read more >

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