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Developing a Customer Experience Strategy

Developing a Customer Experience Strategy

What is Customer Experience? What is customer experience? It’s defined as “interactions between a brand or company and its customers throughout their business relationship.” An interaction can include awareness, discovery, cultivation, advocacy, purchases,and service. In a study by Oracle, concluded that customer experience impacts the willingness of a customer to be a loyal advocate. If…Click to read more >

Oliver + S Named Best New Ecommerce Website

Oliver + S has been named the winner of the 2013 Blades Ecommerce Award for Best New Website Feature. Oliverands.com received this recognition at the Blades Ecommerce Awards, on March 7, 2013. Oliver + S was honored for the sleek, innovative responsive design framework powering its website. The framework allows for a seamless shopping experience…Click to read more >

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