What is Customer Experience? What is customer experience? It’s defined as “interactions between a brand or company and its customers throughout their business relationship.” An interaction can include awareness, discovery, cultivation, advocacy, purchases,and service. In a study by Oracle, concluded that customer experience impacts the willingness of a customer to be a loyal advocate. If…Click to read more >
Social Media
A New Best Social Media Platform for Customer Engagement
Forbes says Instagram is the best social media platform for engaging customers and growing your brand. Its popularity has been increasing steadily with over 1 billion users every month. It’s mobile functionality and its visual nature contribute to why Instagram is so good at engaging with audiences. People go to Instagram to be inspired and…Click to read more >
Marketing
Resending Email Campaigns
Is email marketing dead? That’s a big solid ‘No’. In fact, 59 percent retailers say that email marketing is their most effective channel in terms of revenue generation. There are many techniques when determining your email marketing strategy. One thing you may find yourself asking is: “Should I resend my email campaigns to subscribers who…Click to read more >
Technology
2019 Instagram Integration with Checkout
Instagram announced some exciting news this month. In the past couple years; Instagram has grown to over a billion active users. Many would say it’s changed the way consumers view the world, and it’s about to get even better. spoiler alert This announcement is a game changer! What’s the big announcement? Instagram is proudly integrating…Click to read more >
Analyze
SEO Tools on a Budget
If you’re a small-business owner trying to compete in the big leagues, spending money on marketing for your business may not be an option. Targeted advertising does get results if done properly, but there are plenty of free ways to build your business and market online. One of the first steps in a solid marketing…Click to read more >
Tutorials
Learn How to Get Your Business Facebook Page Up and Running
You know by now that you need a Facebook Business Page. You’ve seen the statistics. You know that Facebook’s more than two billion monthly active users make it an impossible platform for any business to ignore. The fact is being on Facebook makes it easier for people to discover and interact with your brand online.…Click to read more >