by Shephalii Kapoor
Looking for free survey software? Check out these 9 top-rated tools.
We empower businesses to accelerate their growth by helping them find the right software. We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic, this has no influence on our methodology.
We conducted this analysis based on reviews and ratings data as of October 28, 2021. In order to present the most up-to-date information, the product cards below show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.
Are you a customer or marketing manager dependent on surveys and feedback to improve your customer experience or gain new insights? Do you struggle with poorly collected data or lackluster customer communication? Do you find it difficult to determine how your employees feel about business initiatives?
If your answer to any of these questions is yes, you need effective survey software to shake things up.
Survey software is designed to collect data from targeted groups. You can design and share surveys using a range of question formats, and then analyze your results to guide business decisions.
You can use the data you collect via survey software for everything from general market research to measuring customer satisfaction, or collecting employee feedback.
This article highlights 9 top-rated free survey software, presented alphabetically.
AidaForm: An interactive visual layout
AidaForm is a cloud-based survey solution that offers free unlimited questions to facilitate the creation of custom online forms (including registration, survey, feedback, and lead generation forms).
AidaForm helps you add visuals, themes, or other specific details to your forms. The tool’s drag-and-drop interface and gallery of survey templates allow quick form creation.
Every AidaForm creation is optimized for mobile users from the start, eliminating any worries of missing out on survey responses due to browser limitations.
AidaForm offers chat support for users.
forms.app: Create forms within minutes
forms.app is a cloud-based survey solution that offers free unlimited questions to facilitate the creation of custom online forms (including registration, survey, feedback, and lead generation forms).
AidaForm helps you add visuals, themes, or other specific details to your forms. The tool’s drag-and-drop interface and gallery of survey templates allow quick form creation.
Every AidaForm creation is optimized for mobile users from the start, eliminating any worries of missing out on survey responses due to browser limitations.
AidaForm offers chat support for users.
Hotjar: Heatmaps help analyze user response
Hotjar helps businesses visualize user behavior via interactive heatmaps. This tool can be used to track and analyze user sessions, prepare notes, add tags to recordings, launch surveys, and send survey invitation links to customers.
Hotjar users can monitor customer feedback and improve conversion rates and their website user experience by evaluating user clicks and scrolls to understand the most effective areas of a particular page.
Hotjar offers email and chat support, as well as a mobile app for Android and iOS devices.
JotForm: Offers 10,000+ pre-made templates
JotForm is a form automation solution for users to create custom surveys and record customer responses. The tool also facilitates lead generation, order payment collection, job application management, and event registration.
It offers over 10,000 pre-designed templates and a drag-and-drop mechanism that can help you design professional-looking forms. You can embed your form on a website or share a link for recipients.
The tool also provides an option to retrieve the document/form offline in case your internet connection is interrupted.
JotForm offers email and chat support, as well as a mobile app for Android and iOS devices.
SmartSurvey: Embed audio and video within surveys
SmartSurvey is a survey maker that allows users to create multilingual surveys. The tool supports multiple question types, including text boxes and choice matrix questions that can be customized and stored in a question library for repeat use.
SmartSurvey users can add their own logos, background images, and audio and video files to their surveys.
The software offers analytics and reporting tools so users can view responses in real time, analyze data, and export it for detailed analysis.
SmartSurvey offers phone, email, and chat support.
SurveyLegend: SSL encryption for data security
SurveyLegend allows users to create mobile-friendly surveys with a drag-and-drop editor that can be used to add, edit, and remove survey content. It provides real-time analysis of responses that can be presented in various formats, including bar diagrams, pie charts, and donuts.
SurveyLegend users can share surveys on social media platforms including Facebook, Twitter, and LinkedIn. You can also upload custom images and backgrounds for your surveys.
What’s more! It uses some of the most advanced data protection technologies such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS) to safeguard sensitive data.
SurveyLegend offers phone, email, and chat support.
Survio: Allows offline response collection
Survio enables users to distribute surveys and capture results in various formats. Users can create customer satisfaction surveys, analyze market trends, assess employee performance, and collect employee feedback.
As a Survio user, you can also generate shareable reports that are downloadable in multiple formats, including XML, CSV, and HTML. The software solution is localized into 17 languages.
This solution integrates with several third-party applications, including Dropbox, Slack, Google Drive, Microsoft OneDrive, and Google Analytics. It also allows users to collect data in offline mode.
Survio offers email and chat support.
Typeform: Export data in multiple formats
Typeform is geared toward users looking to create short, quick surveys.
This tool offers a dashboard to track performance metrics and completion rates. Users can customize their entire survey design, including the icons and buttons used to give rankings and feedback.
Typeform’s question types include multiple choice, rating scales, opinion scales, and images. As a Typeform user, you can share survey findings with team members and even bring them together to collaborate on a specific project.
The tool allows users to export data in multiple formats, including CSV and XLS.
Typeform offers email and chat support.
Zoho Survey: Offers automatic optimization for mobile users
Zoho Survey is an online survey builder with over 200 templates and a question library. The tool offers features such as skip logic and piping to provide an engaging experience and maximize conversions.
Zoho Survey users can distribute surveys individually or in batches using workflow automation.
The software features spam protection that restricts respondents to one submission and can detect multiple entries to avoid skewed data. Users can also generate unique URLs to further avoid data duplication. The tool facilitates data analysis via Google Sheets.
Zoho Survey offers phone, email, and chat support, as well as a mobile app for Android and iOS devices.
How to choose the right free survey software?
In addition to price, there are several other considerations software buyers should evaluate before choosing a survey solution
- Data security: Survey software solutions must provide transparency and data security with features such as password protection for surveys to ensure respondents’ personal information is secure.
- Range of question types: A good online survey tool should provide a range of question types, such as multiple-choice, open-ended, file uploads, maps, and dropdown boxes to choose from. This will not only make surveys more engaging but also allow you to gather different types of responses/feedback.
- Variety of themes and appearance: The survey solution you choose should also provide multiple themes and layouts to enhance the appearance of your survey and facilitate engagement and survey completion.
Common questions to ask while selecting free survey software
Do you want to run a survey or a poll?
A poll is used to answer a single question, while a survey covers a wide range of topics and question formats. Most polling apps don’t provide the option to conduct surveys or questionnaires, so be sure you’ve established your unique requirements before investing in a tool.
Does the software provider offer adequate customer support?
Your survey solution should come with adequate educational and emergency support. Be sure to research or ask software providers whether their package includes priority phone and email support, and if not, what type of support is included.
Does the software offer a mobile view or preview option?
It’s important that your surveys are optimized for mobile devices. Many survey tools allow you to preview your content on small screens to ensure a positive experience for respondents.
Source: capterra.com
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