If you’ve ever struggled to “talk about your own work” without feeling like you’re bragging, customer stories solve that problem beautifully. Because it’s not you saying how wonderful your product is, it’s someone else showing it. – from their own perspective. And that shift – from telling to showing – is where the magic happens.…Click to read more >
How to Generate Customer Reviews that Grow Your Business
I had the opportunity to sit in on a “Digital Drop-in” hosted by Sarah Benoit from JB Media Institute. The topic for the session was – How to Generate Customer Reviews to Grow Your Business. This is a topic that resonates with any business owner – online or on the street. Her guest for the…Click to read more >
Developing a Customer Experience Strategy
What is Customer Experience? What is customer experience? It’s defined as “interactions between a brand or company and its customers throughout their business relationship.” An interaction can include awareness, discovery, cultivation, advocacy, purchases,and service. In a study by Oracle, concluded that customer experience impacts the willingness of a customer to be a loyal advocate. If…Click to read more >
Converting Transactions Into Long-Term Customer Relationships
Whether you’re a brick-and-mortar shop or an online store, you spend a good deal of time on PR, advertising, shop hops, classes, and special events designed to get people through your physical or virtual doors. Previous Panning for Gold columns have discussed how to attract people to your website, how to merchandise online, and how…Click to read more >